Ordering from South Hills Brewing Supply
We keep your personal information private and secure. When you make a purchase from our site you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders. It is not rented or sold to anyone.
Our secure servers protect your information using advanced encryption techniques.
We accept the following credit cards: Visa, MasterCard, and Discover. WE DO NOT ACCEPT AMERICAN EXPRESS. Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order.
We make every effort to ship orders within 48 hours, provided the product ordered is in stock.
Many orders ship the same day. We do not ship Saturday, Sunday, and Monday. We cannot guarantee when an order will arrive. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. We do not ship internationally, to P.O. boxes or APO. Certain discounted shipping incentives/promotions may not apply to Alaska or Hawaii addresses.
We do not add special packaging or handling charges on shipments with the exception of glass and some large items that incur extra costs.
Products that are defective due to manufacturers’ defects can be returned within 30 days from the date of purchase. Shipping costs are not refundable. If we are shipping an additional item due to our mistake, you will not be charged additional shipping. If you have an item that needs returned, or have a question about a return, please contact the main store at (412) 937-0773. Please do not ship anything to South Hills Brewing Supply without contacting us first. We reserve the right to charge a 15% restocking fee on returns.
No Refund will be given on cancelled pre-orders or special orders.
After 30 days, if you have merchandise held and have not picked it up no refund will be given.
The following are not returnable:
a) items damaged by misuse or alteration
b) items without original packaging
d) cut hose
e) special order items
We strongly suggest purchasing an ice pack with liquid yeast. Ice packs do not last forever, but will minimize the time that the yeast is warm. All the yeast we sell is fresh. While yeast may arrive warm, the occurrence of yeast failure is very minimal. We can not replace yeast on the mere suspicion of heat damage.
In the event a product is listed at an incorrect price, shipping weight, etc., due to typographical error, we have the right to refuse or cancel any orders placed for that product.
This site is owned and operated by South Hills Brewing Supply. All materials appearing on this site are the sole property of South Hills Brewing Supply. This includes but is not limited to: Recipes, directions, formulas, instructions, guidelines, as well as descriptions, images, and website design. They may not be reproduced or redistributed, electronically or physically, without prior written authorization. ALL RIGHTS RESERVED.
The staff and management of South Hills Brewing Supply and Country Wines