Ordering from South Hills Brewing/Country Wines

We reserve the right to delete or cancel any order we suspect may be an attempt to defraud our company. We will also not allocate any time communicating with, or researching for, any order or request we suspect as fraudulent.

Some signs of possible fraud attempts include but are not limited to:

Quote requests for special order items in large quantity.

Quote requests for products not related to our industry.

Requests for pallet orders to be picked up by an unfamiliar freight company arranged by purchaser.

Requests for orders to by picked up, or sent to, a freight forwarder for overseas transport..

Orders shipped to addresses other than the billing address.

We keep your personal information private and secure. When you make a purchase from our site you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders. It is not rented or sold to anyone.

Our secure servers protect your information using advanced encryption techniques.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult the privacy policy of each individual site.

We accept the following credit cards: Visa, MasterCard, AMEX and Discover.  Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order.

We make every effort to ship orders within 48 hours, provided the product ordered is in stock.

Many orders ship the same day. We do not ship Saturday, Sunday, and Monday. We cannot guarantee when an order will arrive. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. We do not ship internationally, to P.O. boxes or APO. Certain discounted shipping incentives/promotions may not apply to Alaska or Hawaii addresses.

We do not add special packaging or handling charges on shipments with the exception of glass and some large items that incur extra costs.

Products that are defective due to manufacturers’ defects can be returned within 30 days from the date of purchase. Shipping costs are not refundable. If we are shipping an additional item due to our mistake, you will not be charged additional shipping. If you have an item that needs returned, or have a question about a return, please contact us at (412) 821-2337. Please do not ship anything to South Hills Brewing/Country Wines without contacting us first. We reserve the right to charge a 15% restocking fee on returns.

No Refund will be given on cancelled pre-orders or special orders.

After 30 days, if you have merchandise held and have not picked it up no refund will be given.

The following are not returnable:
a) items damaged by misuse or alteration
b) items without original packaging
c) ingredients
d) cut hose
e) special order items

In the event a product is listed at an incorrect price, shipping weight, etc., due to typographical error, we have the right to refuse or cancel any orders placed for that product.

This site is owned and operated by South Hills Brewing/Country Wines. All materials appearing on this site are the sole property of South Hills Brewing/Country Wines. This includes but is not limited to: Recipes, directions, formulas, instructions, guidelines, as well as descriptions, images, and website design. They may not be reproduced or redistributed, electronically or physically, without prior written authorization. ALL RIGHTS RESERVED.


The staff and management of South Hills Brewing/Country Wines